Leveraging Web 2.0 functionality, Astea Alliance 10.0 helps companies affix and assignment collaboratively with partners, vendors, suppliers, customers, and employees. Third Affair and Bell-ringer Administration bore enables third affair vendors and subcontractors to admission arrangement and participate in action of account delivery. With abutment for Advice Technology Infrastructure Library, affairs provides framework of best practices to facilitate commitment of aerial affection IT services.
Third Affair and Bell-ringer Management, Next Generation User Interface and abutment for ITIL (Information Technology Infrastructure Library) are aloof a few of the new appearance that are revolutionizing and redefining the commitment of apple chic service
HORSHAM, Pa., — Astea International Inc. (NASDAQ:ATEA), a all-around provider of account lifecycle administration and advancement solutions, has alien a new adaptation of the industry’s best able-bodied band-aid for account organizations. With this latest release, Astea is introducing abounding new appearance and modules, including: an avant-garde user interface; a apartment of workforce accord tools; a redesigned Studio development tool; Third Affair and Bell-ringer Administration module; and abutment for ITIL (Information Technology Infrastructure Library).
From the antecedent chump alarm to the closing of assignment orders, chump invoicing and artefact replacement, every footfall in the account lifecycle action represents an befalling for convalescent chump satisfaction, abbreviation costs and accretion revenues. In adjustment to bear apple chic service, organizations charge seamless chain and afterimage of every alternation with the customer. Analytical chump advice charge be aggregate and instantly accessible to anybody in the alignment that touches that customer. With Astea Alliance 10.0, companies can administer the absolute account lifecycle with a distinct provider — Astea.
Below are aloof a atom of the allowances that organizations can apprehend from leveraging the latest functionality in Astea Alliance 10.0:
— Improved Productivity & Accord — Leveraging Web 2.0 functionality, Astea Alliance helps companies affix and assignment collaboratively with partners, vendors, suppliers, barter and employees. With the new action accord tools, bell-ringer and third affair management, dashboards, and anchored analytics, this absolution promotes the accessible barter of account and advice throughout the account lifecycle ecosystem.
— Ease of Use and Alone User Acquaintance — Redesigned and beginning user interface provides for sleek, simplistic and alone navigation. Combining the user acquaintance of the internet and appointment tools, this new user interface becomes the end user’s claimed landing page. This affluent and avant-garde user interface leverages Microsoft®’s Windows Presentation Foundation (WPF). The interface supports tab administration functionality, acute airheaded and a home folio that can be alone to accommodated an individual’s different needs to appearance the best accordant and up to date advice in a distinct location.
— Calmly Administer and Abutment a Company’s Absolute Account Ecosystem — This new absolution additionally introduces the new Astea Alliance Third Affair and Bell-ringer Administration module. This defended adeptness provides the adeptness for third affair vendors and subcontractors to admission the arrangement and enables them to participate in the action of account delivery. By accepting the adeptness to administer and appearance both centralized and alien account technicians, with a distinct belvedere and celerity console, companies can calmly accept the best artisan for every job while ensuring a constant akin of service. This new bore seamlessly connects the account provider with ally and third affair technicians eliminating alike abstracts entry, calmly communicating assignment adjustment advice and cachet updates, genitalia acclimation and tracking, as able-bodied as accelerating balance and acquittal already assignment is completed.
— Lower Total Cost of Ownership — Astea Alliance 10.0 introduces a new and adjustable development environment, leveraging Microsoft® Visual Studio 2008. This new development ambiance makes it accessible to body customizations and backpack advanced those customizations aback advance to approaching releases of Astea Alliance. Astea has developed extensions, generally referred to as “plug-ins”, to the Visual Studio 2008 ambiance that acceleration development. Organizations can use Alliance Studio’s able accoutrement to ascertain and amend business rules, screens, menus, defaults, alerts and more. Users can add new functionality with user-defined fields or body absolutely new screens.
— Enable and Abutment Continuous Action Improvement — Astea Alliance introduces abutment for the ITIL (Information Technology Infrastructure Library) framework. ITIL provides a framework of best convenance approaches which are advised to facilitate the commitment of aerial affection IT services. The enhancements in Astea Alliance 10.0 focus on what are apparent as the amount processes of ITIL: Incident Management, Problem Management, Change Management, and Account Akin Management, which anatomy the base of the circadian operations of a Alarm Center. With ITIL best practices congenital into the Astea Alliance application, organizations can added advance acknowledgment time, abbreviate disruption, and ensure that connected methods and procedures are acclimated in adjustment to abbreviate appulse and to advance circadian operations.
“Building on our all-encompassing history and adeptness in the account administration industry, this absolution is by far the best absolute absolution Astea has anytime introduced. This absolution focuses on enabling and calmly facilitating account organizations to confidently and finer create, abutment and administer a absolutely basic account commitment arrangement for both banking and operational efficiencies. With workforce collaboration, analytics, third affair and bell-ringer management, ITIL abutment and abundant more, organizations can feel assured that they are implementing best practices and carrying a constant akin of account about the globe, abundantly convalescent chump satisfaction,” said Zack Bergreen, CEO of Astea International.
Astea is the alone band-aid provider that offers all cornerstones of account lifecycle management: chump management; account management; asset management; advanced and about-face acumen management; and adaptable workforce administration with added scheduling optimization. Astea’s solutions are seamlessly orrated to allotment and advantage advice throughout the account lifecycle — removing the acceptable barriers amid the acreage and aback office. With Astea Alliance’s modularity, companies can acquaint one bore at a time or arrange a seamless advice courage beyond the absolute account lifecycle continuum, thereby eliminating the check of disparate systems that can bassinet a company’s adeptness to accommodate best-in-class account due to the “siloing” of chump information.
Astea works with hundreds of companies worldwide, maximizing the amount of an organization’s account operation by optimizing analytical business processes beyond the globe. The aggregation can be accomplished at 215-682-2500.
About Astea International
Astea International (NASDAQ:ATEA) is a all-around provider of software solutions that action all the cornerstones of account lifecycle management, including chump management, account management, asset management, advanced and about-face acumen administration and adaptable workforce management. Astea’s solutions articulation processes, people, parts, and abstracts to empower companies and accommodate the activity they charge to accomplish acceptable amount in beneath time, and auspiciously attempt in a all-around economy. Since 1979, Astea has been allowance added than 400 companies drive alike college levels of chump achievement with faster acknowledgment times and proactive communication, creating a seamless, constant and awful alone acquaintance at every chump accord blow point.
www.astea.com. Account Smart. Action Proven.
© 2010 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All added aggregation and artefact names independent herein are trademarks of the corresponding holders.
CONTACT: Debbie Geiger, Vice President of Marketing, Astea International Inc., 1-215-682-2500, [email protected]
Web Site: http://www.astea.com/
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