Last summer, on my way to Kilimanjaro, my flight from Washington, D.C., to New York was canceled and rescheduled by JetBlue.
The rescheduled flight didn’t assignment because I would accept absent our all-embracing flight. I contacted my booking abettor immediately, and back JetBlue didn’t accept any applicable flights, I concluded up demography a alternation to New York.
I accept been cat-and-mouse to apprehend about a acquittance for this allocation of our biking for months. My biking abettor has submitted a appeal for a acquittance but has not been able to accord me any advice above that he’s cat-and-mouse for a response.
I anticipation I was cat-and-mouse on JetBlue, but I begin out today that I’m absolutely cat-and-mouse for Qatar Airways, its accomplice airline. Can you amuse attending into this amount for me?
— Wendy Bell, Takoma Park, Md.
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A: Did you say “last summer?” That’s a continued time to be cat-and-mouse for a refund, alike from an all-embracing airline.
I apperceive you’ve apparently heard this before, but it claim repeating: Refunds like castigation should appear quickly. An airline is appropriate to advanced a acclaim to your agenda aggregation aural seven business canicule afterwards accepting a complete acquittance application. It may booty your agenda up to two announcement cycles to acclaim you, but that’s addition story.
Your requests to JetBlue concluded in disappointment and with adverse information. The airline beatific you a anatomy letter, adage it allows “20 business canicule for processing and an added 7-10 business canicule for delivery” of a refund. “However, back this was appointed through a third party, your bureau will charge to action the acquittance according to their procedures and possibly the added airline on the ticket.”
Being a “partner” allows Qatar to advertise a admission from your airport all the way through to your destination, as if it’s actuality operated by Qatar (even admitting your even says “JetBlue” on it). The account of codesharing is that you can amusement both airlines as if they are one — except back they don’t feel like it. And in this accurate case, maybe Qatar aloof didn’t feel like it.
The money should accept been beatific to you bound afterwards anyone asking. You did the appropriate affair by roping your biking abettor into this. He should accept accepted that Qatar had your money and asked for it as anon as possible. It looks like he assuredly ample out area to go for your acquittance at almost the aforementioned time you contacted me.
Your acquittance appeal ability accept benefitted from a little advance by you. I account the controlling contacts for both JetBlue and Qatar on my advancement website, http://elliott.org/company-contacts/qatar-airways/ and http://elliott.org/company-contacts/jetblue.
Your abettor was as balked as you were. His airline acquaintance told him that it is Qatar’s action to acquittance tickets aural three months. If that’s true, again it’s a abuse of Transportation Department regulations.
I contacted your abettor on your behalf; that seemed to do the trick. A acquittance of $274 was processed. Separately, one added affiliate of your affair who additionally had been delayed accustomed advice and a acquittance afterwards contacting the airline through the advice appointment on my consumer-advocacy website. I’m animated your delay is over.
Christopher Elliott is the ombudsman for National Geographic Traveler annual and the columnist of “How to Be the World’s Smartest Traveler.” You can apprehend added biking tips on his blog, www.elliott.org, or email him at [email protected]
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