PUBLISHED: 14:04 07 September 2018 | UPDATED: 16:06 07 September 2018
Summer’s now over, and acutely there’s little you can do to adjustment a anniversary broke by flight adjournment or cancellation.
Strikes like those which afflicted Ryanair this summer can account difficulties, but abounding cartage are advantaged to up to £550 per being compensation.
In actuality this applies alike for delays as far aback as 2012.
This is not usually that difficult to do. I get absolute acknowledgment all the time, such as Andy who tweeted me: “@MartinSLewis Quick thanks. Followed your advice. Aloof accustomed 2 x £540 for flight delays. Thomas Cook dealt with it actual bound too.”
The accessible rules administer to EU adapted flights
This is all about EU adjustment 261/2004 – and it’s important to acknowledgment that aphorism in any complaint you accomplish as it has specific rules (and that’s due to move into UK law already we leave the EU).
This agency you can affirmation a anchored bulk of advantage if you accommodated assertive belief below, for flights activity aback to 2012.
Here are the key things to know:
1) It charge be an ‘EU adapted flight’. That agency the flight charge accept larboard from an EU airport (including all UK airports, of course) or accustomed at an EU airport (but in this case it charge be an EU airline).
2) It charge accept accustomed three hours or added late. It doesn’t bulk how backward you leave, it’s all about how backward you arrived. So if you’re on a flight that takes off four hours backward but arrives 2 hours 55minutes late, you’re not over the three hours bare to get compensation. And technically the time that counts is back the aperture opens to get off the plane.
3) It charge accept been the airline’s accountability to claim. So things like bad weather, airport agents strikes or political problems doesn’t count. However, things that are beneath the airline’s ascendancy such as staffing problems, poor planning, and now alike abstruse problems acquired by not acclimation approved abrasion and breach all count.
Ryanair has already declared it won’t pay advantage for the bang by some of its Irish pilots in July as it says it wasn’t at fault.
Yet the regulator, the Civil Aviation Authority, has said you should get it.
So if it rejects you in the aboriginal instance aloof backpack on to the aing date (see below).
4) You are advantaged to cash. Airlines sometimes action vouchers, so unless they’re alms more, you can formally say you appetite cash.
How do I put in a claim?
My abounding advice including a absolutely chargeless apparatus to do this is at www.mse.me/flightdelays.
But if you appetite to do it manually, first, address to the airline advertence the capacity of your adjournment and allurement for the compensation.
If alone (that’s common), again depending on area you flew from and the airline you flew with, you can go to the accordant regulators for that country, or one of several new Alternative Dispute Resolution (ADR) schemes abounding airlines accept active up with.
How abundant advantage can I get?
The bulk you get is anchored alone on the flight breadth and adjournment time. So a 1,000km flight delayed by three hours is €250 (£220ish) per person, while a 4,000km flight delayed for bristles hours is €600 (£540ish) per person.
What if my flight was cancelled?
Then you’re advantaged to the best of a acquittance or a backup flight – and that applies whether it is the airline’s accountability or not.
Is this fair on the airlines?
I don’t appetite to advance accidental advantage culture. But if you’re a ancestors with adolescent kids who spent 24 hours in a evil-smelling airport lounge with kids sleeping on the seats, again advance for your rights.
Everyone should accomplish their own ethical best of whether to booty up the cudgels.
Martin Lewis is the architect and administrator of MoneySavingExpert.com.
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