Jeromie Whalen is a technology abecedary at Northampton High Academy who afresh took over as the academy annual adviser (one of the abounding air-conditioned projects he’s done at his school); aback he stepped into the role, he apparent with ascent abhorrence that the school’s annual contractor, the field-dominating Jostens Yearbook, was “literally a scam.”
The aggregation had been systematically overbilling them for years, sending them things they hadn’t ordered — posters, added books — and charging titanic sums for them, on top of abstruse “production fees” and apocryphal sales tax claims, all afterwards a arrangement — and accepting abroad with it because they didn’t accelerate (and were afraid to produce) itemized invoices.
Whalen got the Jostens to abatement $5,000 for the year’s books, but accomplished that the overbillings continued aback years and continued to abounding added schools about the country.
His Reddit column on his action with the aggregation is blood-boiling — and additionally a roadmap for added educators attractive to bung tens of bags of dollars aback into their budgets, to say annihilation of class-action attorneys attractive for a payday.
I apperceive that as a parent, I get abounding forms from my kid’s academy allurement me to accelerate money to a accidental aggregation as a fundraiser, or for academy shirts, yearbooks, etc — I about accept that the academy is advising contractors who accord adequately with them and me, but I additionally rationally admit that agents accept bound time-budget to dig into anniversary of these suppliers, and so there’s apparently activity to be this affectionate of coarse bell-ringer bottomward in. The best antidote for that is to ensure that the companies that booty advantage of this bearings get exposed, so the others will anticipate twice.
So I’m already at our experience end by the time the books arrive, and things get alike better. I calculation the books and while we ordered 320, we accustomed 375. Why do we accept so abounding extras? JOSTENS SENT US THEM WITHOUT OUR PERMISSION, AND CHARGED US! They claimed it was for kids who forgot to adjustment them so we could advertise them, but if you attending at the numbers of books it calmly brought the baby bulk of accumulation we fabricated to zero. They again appetite you to acknowledgment the books by a assertive date (usually in the summer) for a acclaim refund. JOSTENS ZEROS YOU OUT WITH EXTRA BOOKS AND HOPES YOU DON’T SEND THEM BACK.
You anticipate that’s the end? Oh boy, not alike close.
So afterwards months of actuality pushed around, I fabricated it one of my complete priorities to get these kids the best money I could back. I nit-picked every little detail, alive abounding able-bodied that Jostens had no acknowledged arena on things because no arrangement was active and our acceptance had paid a lot of money to this adumbral company. I argued about advertising, I contested them about the added books, everything. In all, Jostens waived about $5000 in money owed. Anticipate about that for a second. Jostened asleep $5,000 at the beachcomber of a wand. If you can magically aish $5,000 out of nowhere, what does that beggarly for the allegation to activate with?
Jostens Yearbooks scammed Our High Academy for Years [Jermoie Whalen/Reddit]
(via Super Punch)
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